Privacy Notice

Last updated: 5th August 2025

Hodgehill is committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and protect your personal data when you interact with us, including through our website.

1. Who We Are

Hodgehill is a UK-based business comprising a garden centre, farm shop, café, production nursery, and on-site offices. For the purposes of data protection law, we are the “data controller” of any personal information we collect about you.

2. What Personal Data We Collect

We may collect and process the following information:

  • Name, email address, phone number, and other contact details

  • Payment and transaction information

  • IP address and website usage data

  • Any information you voluntarily provide through forms, emails, or job applications

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide customer service

  • Process orders, reservations, or transactions

  • Send marketing communications (if you have opted in)

  • Improve our website and services

  • Comply with legal obligations

4. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Common lawful bases include:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Our legitimate interests (provided these are not overridden by your rights)

5. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Service providers acting on our behalf (e.g. website hosting, IT support)

  • Professional advisers (e.g. accountants, legal counsel)

  • Law enforcement or regulatory authorities, if required

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Security and Retention

We have appropriate technical and organisational measures to protect your data. We only retain your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings in your browser. For more information, please see our [Cookie Policy].

9. Contact Us

If you have any questions about this privacy notice or how we handle your data, please contact:

Hodgehill
Birmingham Road, Kidderminster, DY10 3NR
Email: info@hodgehill.co.uk
Phone: 01562 822058

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.